Return Policy
Return Policy
At Sparkala, we strive to ensure every customer is delighted with their purchase. However, we understand that there may be instances where you wish to return an item. To accommodate this, we offer a 30-day return policy from the date of purchase, under the following conditions:
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One Return Per Customer Per Year: We allow one return per customer each year. This policy is designed to ensure all our customers can shop with confidence while maintaining the integrity of our return process.
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Condition of Returns: Products must be returned in brand new, unworn condition. We carefully inspect all returned items to ensure they meet our standards for resale. If we detect that the product has been worn or damaged, we will not be able to issue a refund.
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Return Shipping: The return shipping costs will be paid and facilitated by the customer. It is recommended that you use a trackable shipping service or purchase shipping insurance to ensure the safe return of your item.
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Refund Process: Upon receipt and inspection of the returned item, if it meets our return criteria, we will process your refund. The refund will be issued to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
We appreciate your understanding and cooperation with our return policy. Sparkala is committed to providing high-quality products and ensuring our customers have a positive experience with every purchase. If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team.